Privacy Policy

This Privacy Policy statement is made by Jneya Technologies and is effective as of 30th October 2018.

 

The goal of this policy is to make explicit the information we gather on our customers and users, how we will use it, and how we will not. We ask for only the least amount of information necessary, gathering only what we believe is essential for doing business, or for the specific transaction at hand. We let customers know the information we have on them and allow them to opt out of specific engagements.

Scope of this Privacy Policy

This Privacy Policy applies to all Jneya websites that link to it. It also applies to the products and services provided by Jneya through these websites. This Privacy Policy does not apply to any of our websites, products or services that have a separate privacy policy.

This Privacy Policy is divided into three parts:

Part I – What Personal Data does Jneya collect and why?

This part deals with how Jneya collects and uses information about website visitors, potential customers, users of Jneya’s products and services, and others who contact Jneya through forms or email addresses published on or linked to our websites.

Part II – Data we process on your behalf: Service Data

This part deals with how Jneya handles data that you entrust to Jneya when you use our products and services, or when you share any personal or confidential information with us while requesting customer support.

Part III – General

This part deals with topics that are relevant to both Parts I and II, and other general topics such as Jneya’s security commitments and how we will inform you when we change this Privacy Policy.

Part I – What Personal Data does Jneya collect and why?

Personal Data we collect and process for our own purposes: Collected Data

When you visit our Websites, Jneya may collect information, which may include Personal Data, from Individuals as set forth below (collectively referred to as “Collected Data”). For the purposes of General Data Protection Regulation (GDPR), Jneya shall be the controller for the Collected Data – this means that Jneya decides what Collected Data is processed and why.

When does Jneya process Collected Data?

Sign-up, billing and Account information:

When you subscribe and sign-up to any of our Service(s), we may collect your

i.                    Contact information such as name, e-mail address, mailing address, IP address, geographic location, or phone number of the Account admin

ii.                  Billing information, such as credit card number and billing address

iii.                Name and e-mail address when Account admin/Agent(s) provide feedback from within the Service(s) and

iv.                 Unique identifiers, such as username, account number

Subject to this Notice and the Terms, we will use such data, including without limitation, to

i.                    Provide you the Service(s)

ii.                  Send you communication from the Service(s)

iii.                Assess needs of your business to determine or suggest suitable Service(s)

iv.                 Send you requested information about the Service(s)

v.                   Respond to customer service requests, questions and concerns

vi.                 Administer your Account

vii.               Send you promotional and marketing communications (where you have requested us to do so) and

viii.             Facilitate your transactions with other users when you use our Service(s)

Analytics:

Apart from the aforementioned information collected by us, we automatically receive and record certain Personal Data of yours when You visit our Websites. This includes device model, IP address, the type of browser being used, usage pattern through cookies and browser settings, query logs and product usage logs. We also collect clicks, scrolls, conversion and drop-off on our Websites and Service(s) to render user journey at real-time. Subject to this Notice, we will use such data, including without limitation, to

i.                    Assess needs of your business to determine or suggest suitable Service(s)

ii.                  Send you requested information about the Service(s)

iii.                Respond to customer service requests, questions and concerns and

iv.                 For analytical purposes

You authorize Jneya and its service providers to perform analytics on such Collected Data, to

i.                    Improve, enhance, support and operate the Websites; and

ii.                  Compile statistical reports and record insights into usage patterns.

You acknowledge that Jneya uses Collected Data, as the case may be, for the aforementioned purposes.

Testimonials:

We may post your testimonials / comments / reviews on our Websites which may contain your Personal Data. Prior to posting the testimonial, we will obtain your consent to post your name along with the testimonial. If you want your testimonial removed, please contact us at support@jneya.com.

Marketing communications:

We may use your e-mail address, collected as part of Collected Data, to send our newsletters and/or marketing communications about our products and services. Where you have so requested, we will also send you marketing communications about our third party partners. If you no longer wish to receive these communications, you can opt out by following the instructions contained in the e-mails you receive or by contacting us at support@jneya.com.

Part II – Data we process on your behalf: Service Data

We only process Service Data as per our Customer’s instructions. We are the processor and not the controller of the Service Data. Service Data, as defined in the Terms, means all electronic data, text, messages or other materials, including Personal Data of Users and End-Users, submitted to the Service(s) by our Customers through Customer’s Account in connection with Customer’s use of the Service(s), including data collected under “Other Information”.

We do not own, control or direct the use of Service Data, and in fact we are largely unaware of what information is being stored on our platform and only access such information as reasonably necessary to provide the Service(s) (including to respond to support requests), as otherwise authorized by Customers or as required by law.

As the controller, it shall be your responsibility to inform the End-Users about the processing, and, where required, obtain necessary consent or authorization for any Personal Data that is collected as part of the Service Data through your use of the Service(s). As the processors of Personal Data on behalf of our Customers, we follow Customer’s instructions with respect to the Service Data to the extent consistent with the functionality of our Service(s). In doing so, we implement technical, physical and administrative measures against unauthorized processing of such information and against loss, destruction of, or damage to, Personal Data.

Other Information

Where User or End-User uses the Service(s), we automatically receive and record certain information of such user. This information includes device model, IP address, the type of browser being used, usage pattern through cookies and browser settings, query logs and product usage logs (collectively referred to as “Other Information”).

Improving and enhancing our Service(s)

You expressly authorize us and the service providers we use to process the Service Data in our systems to

i.                    Provide, improve, enhance, support and operate the Service(s) and its availability

ii.                  Develop new products and services; and

iii.                Compile statistical reports and record insights into usage patterns

Who we share your information with

All Jneya entities have access to the information covered in Part I. We do not sell any personal information. We share your information only in the ways that are described in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures.

Employees and independent contractors: Employees and independent contractors of all Jneya entities have access to the information covered in Part I on a need-to-know basis. We require all employees and independent contractors of Jneya entities to follow this Privacy Policy for personal information that we share with them.

Third-party service providers: We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.

Retention of information

We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete your information from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.

Part III – General

Children’s personal information

Our products and services are not directed to individuals under 18. Jneya does not knowingly collect personal information from children who are under 18 years of age. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 18 years has provided personal information to us, please write to support@jneya.com with the details, and we will take the necessary steps to delete the information we hold about that child.

How secure is your information

At Jneya, we take data security very seriously. We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure or destruction of the information you entrust to us.

Locations and international transfers

We share your personal information and service data within Jneya. By accessing or using our products and services or otherwise providing personal information or service data to us, you consent to the processing, transfer, and storage of your personal information or Service Data within India and other countries where Jneya operates.

Enforcement of our rights

We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.

Business Transfers

We do not intend to sell our business. However, in the unlikely event that we sell our business or get acquired or merged, we will ensure that the acquiring entity is legally bound to honor our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.

Compliance with this Privacy Policy

We make every effort, including periodic reviews, to ensure that personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly write to us support@jneya.com. We’ll contact you, and if required, coordinate with the appropriate regulatory authorities to effectively address your concerns.

Notification of changes

We may modify the Privacy Policy at any time, upon notifying you through a service announcement or by sending an email to your primary email address. If we make significant changes to the Privacy Policy that affect your rights, you will be provided with at least 30 days’ advance notice of the changes by email to your primary email address. If you think that the updated Privacy Policy affects your rights with respect to your use of our products or services, you may terminate your use by sending us an email within 30 days. Your continued use after the effective date of changes to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy. You will not receive email notification of minor changes to the Privacy Policy. If you are concerned about how your personal information is used, you should check back at https://www.jneya.com/privacy-policy/l periodically.